♥ Real People ♥ (Sept 2003 – Jan 2006)
Location:
Quigney, East London
Last Position held:
Quality Controller & Call Centre Agent
Responsibilities:
AMIN CLERK (01/09/2003 – 31/10/2003)
• Answering of phones
• Assembling tracepacks
• Checking of tracepacks
TELE TRACER (01/11/2003 – 19/12/2003)
• Tracing of debtors
• Confirming debtors details
• Updating of debtors details
CALL CENTRE AGENT (05/01/2004 – 31/05/2005)
• Initiate follow – up action
• Contacting of clients
• Confirmation of debtor details
• Obtaining correct bank details & paydate
• Handling & follow up of queries
Position held quality controller (01/06/05 – 27/01/06)
Job description
• Investigating queries submitted by call
• Centre agents
• Checking of work submitted by agents
• Assisting agents with any problems
• Checking bank details of debtor to ensure that the account is valid & current
• Sending all details to edi to ensure that debit orders go off on respective dates
• Checking of reports if debit order did not go off
• Sending of monthly reportsQUALITY CONTROLLER (01/06/05 – 27/01/06)
• Investigating queries submitted by call
• Centre agents
• Checking of work submitted by agents
• Assisting agents with any problems
• Checking bank details of debtor to ensure that the account is valid & current
• Sending all details to edi to ensure that debit orders go off on respective dates
• Checking of reports if debit order did not go off
• Sending of monthly reports
Duration:
01/09/2003 to 27/01/2006
Reason for leaving: